Withdrawal from the contract
The goods purchased from us can be returned easily and cheaply at any InPost parcel locker
In our store, you do not have to worry about the fact that the selected size will not fit or will not meet your expectations in any other way. Thanks to the integration of our store with cheap returns, InPost parcel lockers, you can buy without stress and fear that the return of the purchased goods will be a painful journey.
In accordance with applicable law, you have 14 days to withdraw from a distance contract without giving any reason. So if the goods do not meet your expectations, you can send them back to us within 14 days from the date of withdrawal. All returns in our store are handled by a very simple returns wizard, which allows you to send a return parcel to us using the InPost parcel locker.
We chose InPost as our trusted partner for returns due to:
Simple service for returning goods to our store - you select the goods to be returned or which you want to make a complaint, generate and print a package label that you give at any parcel locker in Poland (remember that the generated label is valid for 30 days);
Convenient location of more than 4,000 parcel lockers throughout the country, which are constantly growing;
Convenient and fast shipment of goods without queues 24 hours a day, 7 days a week.
Thanks to our cooperation, you do not have to wait for the courier. All you have to do is print out the automatically generated documents and, for example, on your way to work, you will leave the parcel at a parcel locker convenient for you.
The benefits you get with the returns tool in our store.
Adding a return has been reduced to six simple steps constituting the return wizard. The wizard will automatically generate a label for you that you only need to print. Thanks to this, you do not waste time filling in any documents by hand!
Fast and hassle-free
Thanks to the automation of the process, you save time and nerves, you do not have to call anywhere or negotiate the terms of return with anyone.
You can generate a return document with labels for the package in the returns wizard. After preparing the package, you don't have to wait for the courier. You take it with you on the way to work or school and leave it at any parcel locker.
The return fee is only PLN 9.00, but you do not have to pay it when adding the return or generating the label - it will be deducted from the amount that we will refund to you for the returned goods. We care about your complete satisfaction.
All returned parcels are insured up to the value of PLN 200.
Make a return in 3 easy steps!
In our store, you do not have to worry that the selected size will not fit or will not meet your expectations in any other way. Thanks to the integration of our store with cheap returns, the Parcel Locker allows you to buy without stress and worry!
1 Print the form Generate return documents with address labels, and then print them.
2 Send the package Put the packed goods together with the return document into the carton and seal it well.
3 Refund You will receive your money back up to 14 days after we receive your refund.
Details of the steps for returning a refund:
Log in to your account, and then select the goods you would like to return in the returns panel;
In the next steps, select a return by clicking on the option "I will use the shop's parcels" and selecting the form in which you want to receive the refund;
Generate return documents with address labels, then print them and sign the return document;
Put the packed goods together with the return document into the shipping carton and seal it well. You can use the carton in which you received the ordered goods. Go to any InPost parcel locker, where you will send the parcel quickly and conveniently, 24/7. Remember that the dimensions of the package cannot exceed the dimensions of 41 X 38 X 64 cm and the weight of 25 kg.
We will refund the money in the form selected in the refund wizard within 14 days from the date on which we were informed about your decision to withdraw from the contract. As a rule, however, it takes less time. We may withhold the reimbursement until we receive the item or until you provide proof of its return.
The above procedure is not a condition for exercising the statutory right of withdrawal and does not limit it in any way.